We provide full support for our products and services via email at firstname.lastname@example.org. You can also reach us via phone at (604) 451-3475.
When you are reporting a problem, please include the following information:
- Name and Version of Application you are running
- Operating System&Version on your local machine
- The more information you can provide - the quicker we can solve your issue or answer your question.
From time to time an issue can be resolved quickly just by sharing a screen. We use Team Viewer for doing this. We have two customized downloads for this that is set to connect to our systems.